Payment Detail:

We accept PayPal payments, Meanwhile major credit cards such as VISA, Mastercard, and AMEX processed through PayPal.

Shipping  Details:

Once your order is authorized and verified, we will send you a confirmation email. We begin preparing your order immediately after verification.

You can expect to receive a tracking confirmation email within 3-5 business days after your order has been fully processed, allowing you to track the status of your order.All orders are delivered via Royal Mail, Hermes, DPD, and Yodel.

Can I still change my delivery info after checkout?

It will not cost you anything to change your delivery address if a home number or postcode is missing.

If the tracking number is generated, you can contact the courier yourself to update the address information.

If we can’t change the address for you, we’ll let the courier know so they can make the change before delivering your order.

If the order has been delivered to the original address, the information cannot be modified. So please kindly double check to make sure your information is correct.

There is a 0.1% chance that the products are damaged during shipping. If this happens, please contact our customer service team immediately.

Free Shipping:

We offer free shipping to customers all over the UK. No matter where you are in the UK, we offer you free shipping so you can enjoy a convenient shopping experience.

Deliverable area:
We ship to the following countries/regions: the United Kingdom.

Total Delivery Time = Order Processing Time + Transport Time(depending on your location)

Order Processing Time

  • Generally, your package will be processed within 3-5 working days after placing the order. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 5-15 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates before Monday – Friday 6:00 p.m. EST (New York), except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  • If your delivery is late, we will send you a large coupon for retreat.

Transport time:
Delivery time depends on your geographical location and the shipping company selected. Generally delivery time is 5-15 business days (Monday to Friday). Please note that delivery time may be delayed due to weather, holidays and other factors. We will do our best to ensure your order is delivered as quickly as possible.

Tax:
Prices displayed on Arolaa.co.uk are in GBP. Please note that import taxes, duties and related customs fees may be charged once your order reaches its final destination. The specific charge amount and tax rate are determined by customs office according to its regulations. Payment of these fees and taxes is your responsibility and we cannot cover these fees and taxes for you. For more detailed information on fees, please contact customs department directly.

If you have more specific questions or needs about shipping policies or other aspects, our customer service team will be happy to provide you with further help and answers. Please do not hesitate to contact us (Mail: [email protected]), we will help you wholeheartedly.